• Constant digitalisation is on the rise using cloud, container, IoT, and other technologies to meet the growing demands of business functions. In such scenarios, another rapidly evolving service is the Multi-Vendor Support System (MVSS) to manage and maintain vendor data.
• It basically allows you to achieve the right balance of service and cost for your IT infrastructure.

FEATURES

An MVSS gives you added benefits of

• Lower maintenance cost
• Faster support response
• A single point of contact

The multi-vendor solution is the best option as your suppliers and vendors increase. Your data center will start receiving information of products from a diverse set of vendors, and multi-vendor support engineers are qualified to provide the best support and maintenance for storage, server, and networking data center equipment.

BENEFITS

• Continuous monitoring of hardware and software
• Audit of the existing support contracts, equipments
• Inventory management

This helps

• Improve uptime
• Increases efficiency
• Allows smooth transition from old equipment to new systems

Such a system enables your business to provide support services to more than one product of other manufacturers as well as your own products.

The basic functioning of a Multi-Vendor Support System (MVSS) is to establish a single point of accountability and a simplified contract structure for multi vendor hardware and software services.

As your business grows and your contacts increase, it can become complex to have multiple support contracts with different service levels and systems across your technology platform. Which is why you must have a partner in place who is accountable for the performance of your systems with an apt MVSS in place.

Multi-Vendor Support System reduces vendor management and consolidates service contracts while streamlining your support structure with a single point of contact across multiple vendors. Also extends asset life by increasing ROI for servers, storage, and networking hardware.

The complexity of keeping track of multiple contracts expiring on different dates throughout the year should not result in less productivity for your business and less customer satisfaction. You need a clear easy to manage system that provides up-to-date detail on your maintenance service levels and renewal dates. The lack of these can erode revenues and adversely affect your business.

The right Multi-Vendor Support System provider will deliver increased visibility into your coverage allowing efficient management of your business throughout.

• As your business evolves, multi-vendor support will ensure that the business needs are met by support providers efficiently. With the right service provider, a multi-vendor arrangement will become a collaborative effort to tackling complex or extensive application development, or platform support and maintenance.
• It will also help in bringing cost efficiencies and different types of skill sets to the table. With a multi-vendor system in place, you will be able to manage constant collaboration among your various vendors. You get the right momentum in place to reap the business benefits you have envisaged from your project.
• It allows you to set up the sprint backlogs for all vendors, and set priorities as per your project requirements. A multi-vendor support offers a structured approach to maintenance with features or updates ready to be deployed within a specific time period.

This enables your vendors to keep deploying new features frequently, thus speeding up your project processes. In an MVSS, having #operational-level agreements (OLAs) will help define how multiple vendors will interact with each other while providing various services. It often becomes difficult to clarify responsibilities between vendors with multiple dependencies.

Operational-level agreements enable definition of how interactions take place among the multiple vendors across various functions. OLAs driven by IT processes can be a very powerful tool for smooth operations and for enforcing a resolution mechanism in case of any dispute. Precise, clear OLAs will push your vendors to keep performance at the top of their minds at all times.

How do you decide on the right MVSS partner ?

Your MVSS provider should be able to deliver a customised solution for you that will allow for seamless integration of complex technologies and expertise into a single IT experience. This would include managing complex hybrid IT landscapes smoothly. Get more from your existing infrastructure and maintain a stability across all verticals. Scalability, as in other services, is equally important in an MVSS too.

The MVSS provider should be able to scale up or down with flexibility and agility. Apart from ensuring optimised cash flows, the MVSS provider should set a system that simplifies and automates day-to-day tasks without consuming too much man power.

Last but not the least, the optimal MVSS is one that streamlines service delivery to drive efficiency with simplicity and agility.